FAQ

HOW LONG DOES PROCESSING TAKE?

Everything is automated, so orders are processed and shipped to you as soon as possible. This means that once the order has been placed, it is no longer possible to change it!

WHY IS MY ORDER TAKING LONGER TO DELIVERY?

The following situations may occasionally cause minor delays in delivery: Courier services may sometimes be so busy that packages may experience delays in being scanned and processed. If your address is far from the warehouse, delivery may take up to 1-2 extra days. The further you are, the longer the journey. International orders may experience delays as customs clearance and transfer between different facilities may increase before delivery to the address.

MY ORDER TRACKING SHOWS THE SAME

If you received the tracking number, but the online tracking of the courier service was not updated within 24 hours after your order was sent, it is likely that the courier company has not yet scanned your package, or their online tracking system needs more time.

WHAT DO I DO IF I HAVE PLACED A DOUBLE ORDER?

If you have purchased the same physical product multiple times, please contact our team immediately and check if the duplicate order can be cancelled.

WHAT SHOULD I DO IF I GAVE INCORRECT ADDRESS?

You MUST contact our support team immediately before it's too late!

HOW CAN YOU CONTACT US?

Hopefully you will find the answer you need on our FAQ page, but if you need help, please contact us via email. You can expect a response within 1-2 business days, except during busy sales periods, which may take a little longer. Please only SEND MESSAGE ONCE. Don't worry, our team will contact you as soon as possible.

*Please only use ONE WAY OF CONTACT, as contacting via multiple channels with the same question may delay the response time for you and other customers.

CHANGE AN ORDER?

An order confirmation is displayed as the last step in the ordering process. You will also receive a confirmation email with the order number of your purchase! Once your order has shipped, you will receive an additional email with shipping confirmation and tracking information.